Returns & Refunds

Point of Contact

AES UK Ltd

Unit 4, All Saints Industrial Estate, Pontefract,
West Yorkshire, WF8 2ST

Email

info@inductionheaters.co.uk

Phone number

01977 600 688

FAQ

Returns & Refund Policy

Thanks for shopping at inductionheaters.co.uk. If you are not entirely satisfied with your purchase, we're here to help. If you can't find the answers you're looking for please email us at info@inductionheaters.co.uk.

Returns

You have 30 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Ensure your return shipping has tracking and is insured for the order value. If you receive a refund, the cost of return shipping will be deducted from your refund.

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