Returns & Refunds

Point of Contact


Unit 4, All Saints Industrial Estate, Pontefract,
West Yorkshire, WF8 2ST


Phone number

01977 600 688


Returns & Refund Policy

Thanks for shopping at If you are not entirely satisfied with your purchase, we're here to help. If you can't find the answers you're looking for please email us at


You have 30 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Ensure your return shipping has tracking and is insured for the order value. If you receive a refund, the cost of return shipping will be deducted from your refund.


We offer a two year warranty for our Induction Heaters and components. The two-year warranty we provide covers manufacturing defects.

The induction heater must have not been modified in any way without approval from AES.

Only original parts from AES or correct OEM have been used for repairs. The induction heater has been utilised and maintained in accordance with user-manuals.

In the event of a warranty claim the customer must be able to prove that the fault has arisen within the warranty period and that the induction heater has been used in accordance with the specified instructions.

Warranty claims must also contain details about the product type and serial number. Please email us at with pictures and a description of the the issue and we will get back to you as soon as possible.

The warranty does not cover:
The warranty does not cover damage arising from inappropriate or careless use, overloading, negligent maintenance or natural wear and tear.

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